News
Press-One Repeats – Awarded Prestigious 2017 Stevie Award!
Fort Collins, Colorado based Press-One has been awarded the prestigious American Business Award – the “Stevie Award” – for Best Customer Service Team for a second year in a row. “The Stevie Award is the award we cherish most” says Press-One’s president, Andy Orr. “The selection committee is made up of business people and BPO…
Read MoreBerkshire Hathaway Selects Press-One!
Press-One, a multi-channel contact center specializing in providing companies and government entities with an outsourced solution for U.S. based customer engagement has been selected as the customer service vendor for Warren Buffet’s Omaha based Berkshire Hathaway! Press-One’s President, Andy Orr, detailed the selection process this way, “After a rigorous vetting process, nearly two years of…
Read MorePress-One Introduces SMS Text Messaging for Customer Service!
“SMS Text Messaging for Customer Service is the biggest no-brainer I’ve seen in my career.” Andy Orr, President, Press-One It’s no secret that SMS text messaging for customer service is the overwhelmingly popular communication choice for virtually every demographic category. The number of text messages sent each day is ten times the number of phone…
Read MorePress-One Establishes New Customer Service Record For 2016 Black Friday / Cyber Monday
If you’ve ever wondered who is answering your calls and emails when you’re making online purchases, chances are it might be Colorado based Press-One, a contact center service provider contracted by online retailers and other companies. According to Press-One, they assisted their client’s customers with a new customer service record of 23,000 new purchases over…
Read MoreKiwi Crate Selects Press-One As Customer Service Partner
Fort Collins, Colorado based Press-One, a customer service provider offering scalable staffing and resource solutions including telephone representation, online chat and email correspondence has been selected by fast-growing Bay Area company, Kiwi Crate, as their customer service partner. Kiwi Crate designs, builds and ships age appropriate, monthly, educational projects for children and their families to…
Read MorePress-One Repurposes Grocery Store into a Contact Center
After being vacant for over fifteen years, Press-One repurposes grocery store into a contact center. Press-One has moved their offices to the former Wild Oats / Steele’s grocery store at 200 W. Foothills Pkwy in the heart of Fort Collins’ burgeoning Midtown district. According to Press-One president, Andy Orr, the search for suitable office…
Read MorePress-One wins “Customer Service Department of the Year” for 2016!
Press-One is the proud winner of two prestigious Stevie Awards for 2016. Our team won Bronze in “Customer Service Department of the Year” for our efforts handling an unexpected, long-term client escalation that resulted in call volumes averaging 400% of normal. Press-One activated overflow agents in our contingent centers and quickly converted a portion of…
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