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The Omni-Channel Contact Center Solution For World-Class Customer Engagement

Achieve big things with the Press-One in your arsenal. 

Our Services

Press-One call centers
handle customer interactions through phone, email, or chat. We provide support, answer questions, resolve issues, and can also make outbound calls for sales or surveys.

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About Us

Discover who we are and what drives us. Learn about our mission, values, and how we're committed to delivering exceptional services.

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Get In Touch

Have questions or need assistance? Reach out to our dedicated team. We're here to help!

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Channels

Stay Ahead of the Curve with Omnichannel Engagement

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Join The Team

Join our dynamic team! We're always on the lookout for talented individuals to contribute to our mission. Discover exciting career opportunities and be part of something extraordinary.

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Client Login

Log in to our Client Portal for secure access to recordings and reports.

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Employee Portal

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Our Services

Customer Service Outsourcing

Elevate Your Customer Experience with Expert Outsourcing

Focus on your core business while we deliver exceptional customer service. Our outsourcing solutions provide cost-effective, scalable support tailored to your specific needs.  Press-One has more than 30 years of experience providing the highest quality customer service outsourcing.

Benefits of outsourcing your customer service:

  • Cost Reduction: Streamline operations and reduce labor costs.
  • Improved Customer Satisfaction: Deliver exceptional support 24/7.
  • Increased Efficiency: Focus on core competencies and boost productivity.
  • Scalability: Adapt to fluctuating customer demands seamlessly.
  • Access to Expertise: Leverage our skilled agents and advanced technology.

Experience the difference outsourcing can make. Contact us today for a free consultation.

Customer Relationship Management

Maintaining customer loyalty requires a proactive approach. Marketing experts emphasize the importance of regular, personalized interactions to prevent customers from drifting away. While these touchpoints should feel natural and conversational, they often involve strategic tactics to reinforce the customer's relationship with the brand.

At Press-One, our agents undergo rigorous training to master the art of customer retention. Through techniques like DISCOVERY and SELF RESOLUTION, we guide customers toward rediscovering the value they find in our products or services. These subtle strategies help to strengthen their loyalty and prevent them from seeking alternatives.

Behind the scenes, we meticulously track and record all interactions in a CRM database. This enables us to provide a seamless and personalized experience, picking up conversations where they left off and offering tailored solutions. By investing in customer retention, we ensure long-lasting relationships and drive business success.

Technical Support

Elevate Your Customer Experience with Expert Support

Focus on growing your business while we handle your customers' tech troubles. Our outsourced consumer technical support services deliver exceptional customer experiences and drive brand loyalty.

Our team of highly trained support specialists provides:

  • 24/7 Expert Assistance: Around-the-clock support for your customers.
  • Rapid Issue Resolution: Quick and efficient problem-solving.
  • Multi-Channel Support: Phone, email, chat, and social media options.
  • Scalable Solutions: Adjust support levels to meet fluctuating demands.
  • Cost-Effective Support: Reduce overhead and optimize resources.
  • Improved Customer Satisfaction: Enhance brand reputation and loyalty.

Let us handle the complexities of technical support so you can focus on what you do best.

Partner with us for exceptional customer care.

Third Party Verification

Protect Your Business, Build Trust

In today's complex business landscape, trust and security are paramount. Our third-party verification services provide an essential layer of protection for your organization.

By partnering with us, you can:

  • Mitigate Fraud: Safeguard your business from fraudulent activities and chargebacks.
  • Enhance Customer Confidence: Build trust with customers through verified transactions.
  • Improve Efficiency: Streamline your processes with our automated verification solutions.
  • Ensure Compliance: Stay ahead of industry regulations and standards.

Don't compromise on security. Let us help you protect your business and build lasting relationships with your customers.

Contact us today to learn more about how our third-party verification services can benefit your organization.

Help Desk

Keep Your Business Running Smoothly with Expert IT Support

Don't let IT issues disrupt your workflow. Our IT Help Desk provides swift and effective solutions to keep your business running smoothly.

Our dedicated team of IT professionals is available to assist with:

  • Rapid Issue Resolution: Quick diagnosis and troubleshooting of technical problems.
  • Expert Guidance: Step-by-step assistance with software and hardware issues.
  • Enhanced Productivity: Minimize downtime and maximize employee efficiency.
  • Improved Customer Satisfaction: Provide timely and helpful support to your end-users.
  • Scalable Support: Adjust services to meet your growing business needs.
  • Knowledge Base Access: Empower users with self-service resources.

Our IT Help Desk offers a seamless support experience, ensuring your employees have the tools they need to succeed.

Let us handle your IT challenges so you can focus on growing your business.

Artificial Intelligence

AI is revolutionizing call center services.

By leveraging advanced technologies like chatbots, speech recognition, and voice analytics, businesses can enhance customer satisfaction, improve operational efficiency, and gain valuable insights. AI-powered solutions automate routine tasks, provide personalized interactions, and offer real-time support, ultimately transforming the way customers connect with companies.

  • Improved customer satisfaction: AI can provide faster response times, more accurate information, and personalized interactions.
  • Increased efficiency: AI automates repetitive tasks, reducing the workload on human agents and improving overall efficiency.
  • Reduced costs: AI can help to reduce operational costs by optimizing staffing levels and improving agent productivity.
  • Enhanced data insights: AI can analyze large amounts of data to identify trends and patterns, providing valuable insights for improving customer service.
  • 24/7 availability: AI-powered chatbots can provide support around the clock, even outside of traditional business hours.
  • Improved agent productivity: AI can assist agents by providing real-time information and suggestions, helping them to resolve customer issues more efficiently.
  • Enhanced security: AI can help to detect and prevent fraud by identifying suspicious activity.
  • Scalability: AI can easily scale up or down to meet changing customer demand.
  • Improved language support: AI can provide support in multiple languages, making it easier for businesses to serve a global customer base.

Social Media Monitoring

Stay Ahead of the Conversation

Our Social Media Monitoring solution provides real-time insights into conversations happening across the web. Track mentions of your brand, competitors, industry keywords, and more.

Key Benefits:

  • Identify trends and opportunities: Stay informed about emerging trends and customer sentiments.
  • Monitor brand reputation: Track brand mentions and respond to customer feedback.
  • Measure campaign effectiveness: Analyze the impact of your social media campaigns.
  • Gain competitive intelligence: Monitor your competitors' activities and strategies.
  • Improve customer service: Respond to customer inquiries and complaints promptly.

Answering Service

Never Miss a Call Again

Our professional answering service provides 24/7 coverage for your business calls, ensuring you never miss an opportunity. Our experienced agents will handle calls with courtesy and efficiency, providing exceptional customer service.

Key Benefits:

  • Increased productivity: Focus on core business activities while we handle incoming calls.
  • Improved customer satisfaction: Ensure timely and professional responses to customer inquiries.
  • Enhanced brand reputation: Maintain a positive image with consistent and reliable customer service.
  • Cost-effective solution: Outsource call handling without the overhead of hiring additional staff.
  • Scalability: Easily adjust service levels to meet your business needs.

Let us handle your calls so you can focus on what matters most.

Phone Payments

Expert Phone Payment Collection: Secure, Efficient, and Compliant

Our team specializes in securely collecting payment information over the phone. With proven expertise and cutting-edge technology, we'll boost your bottom line by streamlining check-by-phone and credit card payments.

Security is our top priority. We've processed hundreds of thousands of payments without a single incident, ensuring the utmost protection for your customers' sensitive financial information. Trust us to handle your payments with the highest level of integrity and confidentiality.

To comply with FTC and FCC regulations, all payments are digitally recorded, archived, and encrypted for enhanced security.

 

About Us

Press-One Customer Care is a leading provider of affordable, high-quality call center and customer communication services, serving a diverse range of industries. Our clients rely on us to manage complex customer interactions, allowing them to focus on their core business.

With a proven track record of delivering exceptional service since 1990, Press-One has a deep understanding of customer needs and expectations. Our expertise in contact center technologies and processes enables us to optimize operations, reduce costs, and enhance customer satisfaction.

From our headquarters in Fort Collins, Colorado, and our near-shore subsidiary in Guadalajara, Mexico, Press-One offers a global reach and a commitment to excellence. Our strategic locations provide access to a skilled workforce and reliable infrastructure, ensuring the highest level of service quality.

Whether you need inbound or outbound call support, email management, chat services, or other customer communication solutions, Press-One has the capabilities to meet your needs. Our veteran-owned company is GSA and DoD registered, demonstrating our commitment to quality and reliability.

Multi-Channel Support

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Press-One offers a wide range of communication channels to meet your customers' preferences. Connect with us via phone, chat, SMS, email, or social media. We continually monitor emerging trends and add new channels to ensure we stay ahead of the curve.

Contact Us For a Free Qoute

Call us anytime at 866-PRESS-ONE (866-773-7766)

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