Archive for July 2016

  After being vacant for over fifteen years, Press-One repurposes grocery store into a contact center. Press-One has moved their offices to the former Wild Oats / Steele’s grocery store at 200 W. Foothills Pkwy in the heart of Fort Collins’ burgeoning Midtown district. According to Press-One president, Andy Orr, the search for suitable office…

Press-One is the proud winner of two prestigious Stevie Awards for 2016. Our team won Bronze in “Customer Service Department of the Year” for our efforts handling an unexpected, long-term client escalation that resulted in call volumes averaging 400% of normal. Press-One activated overflow agents in our contingent centers and quickly converted a portion of…