Press-One Customer Care provides a wide array of cost-effective, high-quality BPO call center services specializing in customer service, relationship management and sales to companies and organizations serving virtually every sector of our economy.
Our clients realize that managing the litany of communications used by their customers is best left to a company dedicated to the continuing investment in capacities, personnel and the ever-changing contact center technologies. Press-One’s expertise allows our customers to better manage expenses, exceed customer expectations and focus on their core business.
Originally founded in 1990 as Circulation Services, Inc., (CSI), CSI became the premier customer service vendor to the North American newspaper industry representing USA TODAY, New York Times, Tribune Co., and hundreds of other newspaper publishers. CSI proudly facilitated tens of millions of subscriber complaints, billing inquiries, delivery requests, email correspondence, web-chats and even hand written letter replies! If you have ever subscribed to a daily newspaper, the chances are good that you’ve spoken with one of our skilled professionals!
In 2007, as clients from other industries began to realize the benefit of our scalable, variable cost model, CSI became Press-One to better reflect the diversity of our client base while paying homage to our roots in the “press”.
Press-One has developed and innovated industry standard call center technology solutions such as our QChief IVR (Interactive Voice Response) solution and our integrated re-delivery paging system still used every day by logistics providers all over North America.
Headquartered in Fort Collins, Colorado with contingent facilities throughout the western U.S., Press-One’s careful site selection in the most highly educated and best connected cities provides our clients with the highest quality representation and the most reliable operational integrity.
Press-One is 100% U.S. based and does not currently offer an off-shore solution. Press-One is veteran owned and GSA / DoD registered in good standing.