Fort Collins, Colorado based Press-One, a customer service provider offering scalable staffing and resource solutions including telephone representation, online chat and email correspondence has been selected by fast-growing Bay Area company, Kiwi Crate, as their customer service partner.
Kiwi Crate designs, builds and ships age appropriate, monthly, educational projects for children and their families to encourage and develop skills in “STEAM” – science, technology, engineering, art and mathematics. Since starting in 2011, Kiwi Crate has grown to over 100,000 monthly subscribers. Kiwi Crate’s fun and educational products can be found in Target stores nationwide.
“Kiwi Crate is the perfect partner for Press-One” according to Press-One company president, Andy Orr. “Kiwi Crate is very sensitive to the needs of the audience they serve and are adamant that their customers receive the finest, fastest and easiest customer service experience on the planet. The team at Kiwi Crate is on top of every measurable metric. Our team at Press-One works well with clients that engage at that level.”
Kiwi Crate expects another year with double digit subscriber growth in 2017. “Our ability to scale their customer service team to coincide with the normal shipping, billing and holiday escalations is a key element to both of our business plans”, said Orr. “They really are a perfect fit for us!”
Press-One is a veteran owned, U.S. based solutions provider and recently won an American Business Award “Stevie” for Best Customer Service Team.